Terms & Conditions

By placing an order with Sofam, which are sold on the site (“products”), you will be deemed to have read, understood, and agreed to these Terms & Conditions (“T&Cs”). Please read these T&Cs carefully, and if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.

We amend these T&Cs from time to time. Please check the top of this page to see when these T&Cs were last updated. Every time you order products from us, the T&Cs in force at the time of your order will apply to the contract between you and us. If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

About Sofam

(Sofam) Since 2018. These Terms and Conditions include general terms and conditions for use of this site, terms and conditions relating to the services, and terms and conditions relating to the sale and purchase of products on the site. Please read these Terms and Conditions carefully. Your use of the site and services and the purchase of any products on this site will be subject to these Terms and Conditions.

Eligibility

In order to make a purchase through the site or to use the services or features made available to you on the site, you will be required to register. When you register, you will be required to provide information about yourself, including, but not limited to, your name, telephone number, and email address, which is true, accurate, current, and complete in all respects. Should any of your registration information change in the future, you are required to amend your personal online account immediately. We may change the registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

Pricing Policy

We have taken great care in the preparation of the content of this site to ensure that the details, descriptions, and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the products or the prices as advertised on this site.

Availability

All products are subject to availability. Validly stated prices on our site remain in effect for so long as the products are available or as otherwise stated on our site. We will inform you as soon as possible if the products you have ordered are not available.

Online Ordering Process

The ordering process consists of the following steps:

1. You add the products which you wish to purchase to your shopping cart.
2. You provide an address for delivery, a billing address, and any requested payment information.
3. You will be asked to read carefully and then accept the T&Cs.
4. Before submitting your order, you will have a final opportunity to review the products to be purchased and their prices (including any additional charges and fees such as delivery costs) and all of the information you have submitted.
5. You will click ‘submit’ to finalize your order.
6. Ordering Errors

You can correct errors on your order up to the point at which you click on ‘submit order’ on the final page of our ordering process.

Acknowledgment and Acceptance of Your Order

We will notify you by e-mail as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by e-mail or telephone to inform you of this. We will confirm acceptance of your order by sending you an email that confirms that the products have been dispatched (“dispatch confirmation”). A legally binding contract between us will be formed when we send you the dispatch confirmation (or, in the unlikely event that a dispatch confirmation is not sent due to a processing error when we dispatch the products to you) (“contract”). If you require any information concerning your order, please e-mail us at customer.care@sofam.net during business hours, quoting your order number. We may not accept your order if a product you have ordered is out of stock, if we have identified a product or pricing error, or if we are unable to obtain authorization for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Delivery

If you have a question about delivery, we will advise you if you call our customer services team during business hours.

We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options below for full details and terms. Whenever referred to, working days exclude Friday and Saturday and national holidays. Orders to one address may be delivered in one or more deliveries; however, you will incur only one delivery charge. If you have specified delivery to more than one address when placing your order, there is a separate charge for each destination address. Any delivery timescales are indicative only.

We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Upon delivery of the products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and to address any intended cancellation to the correct addressee or to return or exchange your products. We will advise you if you call our customer services team during business hours.

Inspection

You should inspect the products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us otherwise and return the products in accordance with your cancellation rights or other statutory rights (as referred to below).

Payment

Payment can be made through any of the following methods: Visa and Mastercard. Payment will be debited and cleared from your account at the point at which your order has been placed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not, for any reason, authorize payment to Sofam, we will not be liable for any delay or non-delivery of products. We retain the legal ownership of all products until full payment has been made by you and received by us, and legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you. Risk in the products transfers to you upon delivery.

Your Cancellation Rights

– To cancel an order:

You just need to let us know that you have decided to cancel. The easiest way to do this is to send an email with your invoice number by emailing us at customer.care@sofam.net or contact us on Facebook page massages. In any such e-mail or written communication, you must include details of your order, including your order number, to enable us to identify it. Your cancellation is effective from the date you send us the email.

– If you cancel your order, we will:

(a) refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we can inspect the goods and later discover that you have handled them in an unacceptable way, you will be liable to pay us an appropriate amount.

(b) refund any delivery costs you have paid, although the maximum refund will be the cost of delivery by the least expensive delivery method we offer (as permitted by law).

(c) make any refund due to you as soon as possible and in any event within 14 days after the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us.

(d) exchanges: If you indicate in your cancellation email that you would rather receive an exchange than a refund, then this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. In these circumstances, a new contract will be deemed to have been formed between us in relation to the new product you have selected (and your various rights of cancellation and return as set out herein will apply to that product). If we are not able to satisfy your request for an exchange, then we will refund you the cost of the products, and the original contract between us will be canceled.

– If a product has been dispatched to you or you have received it before you decide to cancel your contract:

(a) You must return it to us in its original packaging without undue delay and in any event no later than 7 working days after the day on which you let us know that you wish to cancel.

(b) Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us.

(c) If you cancel your order but do not return such goods to us within 7 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Sale

Sale and promotional items have been displayed and available to buy at the original, higher price for at least 28 days online before being reduced to the reduced price stated either on the site. Some items within the sale are promotional; therefore, the prices of these items are subject to change and may increase after the sale period. Standard delivery of sale purchases may take up to 7 working days. Sale items may take longer to arrive due to the volume of orders placed during our sale period. Please note that while all products remain in pristine condition, due to the nature of the sale, some external packaging may appear slightly worn. Sale items cannot be gift wrapped. Please note that an item could go out of stock during checkout, and your purchase is only confirmed once dispatched.

Our Liability for Loss or Damage Suffered by You

We are responsible to you for the foreseeable loss and damage caused by us. If we fail to comply with these T&Cs, we will be responsible for loss or damage that you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).

Questions and Complaints

If you have any questions about these T&Cs or if you wish to contact us to complain about any matter regarding the products, please email us at customer.care@sofam.net.

Transfer of Rights

We may transfer our rights and obligations under these T&Cs to another organization, and we will always notify you in writing if this happens (but this will not affect your rights or our obligations under these T&Cs). You may transfer your rights or your obligations under these T&Cs to another person if we agree in writing.

Law, Jurisdiction, and Language

This site, any content contained herein, and any contracts entered as a result of usage of this site are governed by Egyptian law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Egypt. All contracts are concluded in English and Arabic.

Subject to the applicable law, neither Sofam, nor its employees or directors shall be liable to any user for any lost profits or revenues or consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the use of the site or its content (including but not limited to damage resulting from reliance on any information obtained from the site).